We at Cebebwothi are committed to safeguarding your privacy and being transparent about how we collect and use personal information when you visit our website or interact with us. This Privacy Policy aims to inform you about the personal data we may collect, why we collect it, how we use it, and your rights concerning your personal information under data protection laws.
Information We Collect
We may collect two types of information from you through our website – Personal Information and Non-Personal Information.
- Personal Information: This includes details that directly identify you, like your name, email, phone number, location, etc. We collect this information only when you voluntarily submit it. For example, when you sign up for our newsletter, post a comment or contact us regarding any query.
- Non-Personal Information: This includes technical and behavioral data collected automatically when you visit our website. This includes your IP address, browser details, operating system, pages visited, time spent on the website, links clicked, etc. We use cookies and third-party service providers’ tracking tools for this purpose.
Without consent, we do not collect sensitive personal information from visitors, like payment or financial details, biometric records, religious beliefs, etc.
Usage of Personal Information
We use the personal information shared by you for the specific legitimate purposes you have consented, such as:
- I will send you the requested information through emails or postal letters.
- I am contacting you regarding the product/service queries you raised.
- To personalize your experience on our website by remembering your account details.
- For statistical analysis to study visitors’ interest patterns and improve our offerings.
We do not share your details with any third parties for their marketing or advertising purposes without consent. Any information used for internal analytics is kept in an aggregated and anonymous form.
Usage of Non-Personal Information
We use the non-personal data collected:
- To monitor website traffic and trends to enhance user experience.
- For marketing research and analytics to better understand user needs & improve services.
- To detect and prevent fraudulent activities on our website.
- This is for troubleshooting, testing, and debugging purposes.
Third-party service providers assisting us with analytics may have access to this non-personal information. However, such data is processed only for the abovementioned purposes and kept strictly confidential.
Data Sharing and Transfer
We do not rent or sell your personal information to any third party. Such information is shared strictly on a need-to-know basis with our service providers who assist us with technical operations. They are contractually bound not to use or disclose personal data except for the limited purpose we specify.
Some of our authorized service partners operating globally may be located outside your home country, so your data may be transferred internationally to these entities. We ensure all such transfers comply with privacy laws by protecting information adequately per our Privacy Policy, even when it leaves our borders.
Security Measures
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. Some of the critical controls are:
- Firewall protection and encryption of sensitive data transmission channels.
- Multi-factor authentication for access to backend systems.
- Regular vulnerability assessment & patching.
- Monitoring systems for anomaly and intrusion detection.
- Awareness training for employees handling personal information.
While we endeavor to protect your privacy through the above safeguards, please note no data transmission over the internet or method of storage can be 100% secure. If a data breach occurs, we will promptly notify you as per applicable laws.
Data Retention
We retain personal information for as long as required to provide you with our services and fulfill the purposes outlined in this policy unless longer retention is required or permitted by law. Non-personal information useful for business analysis may be stored for more extended periods. As per our data retention schedules, we delete data from our live systems and backup servers once the retention period is over.
Your Rights
You have certain rights under data protection laws with respect to your personal information, subject to local law provisions. These include:
- Right to access, rectify, or erase information or restrict processing.
- Right to data portability to transfer your data to other systems.
- Right to object processing of data for marketing or profiling.
- Right to withdraw consent at any time without affecting the lawfulness of prior processing.
- Right to file a complaint with the supervising authority if you feel your rights are violated.
To exercise these rights or lodge a complaint, you can contact our data protection officer through email/phone. We aim to address your requests within statutory timelines.
Children’s Privacy
Our website is not targeted at children, and we do not willingly collect personal information from anyone under 18 without parental consent, as required by law. If you are under 18, do not use our website or provide any information about yourself to us without the permission of your parent or guardian.
Changes to Privacy Policy
We may modify or update this Privacy Policy when necessary to reflect customer feedback and service changes. The revised version will be made available on our website. Please periodically review this page for the latest information on how we are protecting your privacy.
Contact details of our Data Protection Officer and relevant regulatory authorities are also provided at the end so you can get in touch in case of any queries regarding the privacy of personal information. We thank you for your patronage and trust placed in us.